Shipping Policy

Thank you for choosing BrightBuds Studio. This Shipping Policy details our process for delivering your custom flashcards.

1. Shipping Methods & Rates

We shipping exclusively within Singapore using SingPost.

Service Type: Tracked Delivery.
Shipping Fee: Flat rate of S$ 2.50 per order regardless of the weight/size of your order.
Tracking: All orders include a tracking number which will be provided to you once the item has been dispatched.

To comply with SingPost’s weight and size limitations, we may split your order into two or more separate shipments.

No Extra Cost: You will not incur any additional shipping charges if your order is split.
Delivery Dates: Please note that since split shipments are dispatched in batches, they may be delivered on different dates depending on SingPost’s operations, which are beyond our control.

Since our products are custom-made, production begins after payment verification.

Payment Verification: Please allow 1-2 working days for us to verify your PayNow QR transfer.
Production Time: Printing and packing may take up to 5 working days depending on studio capacity.
Dispatch: Orders are sent to SingPost immediately upon completion of production.

Once dispatched via SingPost:

Estimated Delivery: Expect up to 3 business days for delivery across Singapore.
Performance: While many orders arrive the next day after dispatch, this depends on SingPost operations.
Exclusions: Deliveries do not occur on Sundays or Public Holidays.

Recipients: We do not require a legal “real name” for the shipping address. However, the address itself must be accurate and complete to ensure successful delivery.
Incorrect Addresses: If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, a re-delivery fee will apply.

Robust Packaging: We wrap all orders to withstand harsh delivery conditions.
Loss/Damage: If your tracked parcel is lost or arrived with significant structural damage, please refer to our Refund and Returns Policy for replacement details.

We currently do not offer self-collection. All orders must be shipped via SingPost.